Upgrade Underway to TacomaFIRST 311 Customer Support Center Mobile App and Online Platforms
Washingtoner/10170998

FOR IMMEDIATE RELEASE
May 23, 2022

MEDIA CONTACTS

Tanisha Jumper, Media and Communications,tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054

Major Upgrade Underway to TacomaFIRST 311
Customer Support Center Mobile App and Online Platforms

TACOMA, Wash. – During tomorrow's Study Session, the Tacoma City Council will receive an update from Tacoma FIRST 311 Customer Support Center staff on a major upgrade that is currently underway to its mobile app and online platforms. The upgrade will include a new version of the mobile app, available for free starting June 20 on Apple and Android app stores, that will make it easier for Tacoma community members to:

• Notify the City of Tacoma of requests for non-emergency City services.
• Tag locations using enhanced mapping features.
• Attach photos of specific problems/requests.
• Receive timely responses from the City of Tacoma.
• Be notified of specific requests and general City of Tacoma updates.

Since its establishment in the fall of 2013, the Tacoma FIRST 311 Customer Support Center has addressed the needs of more than 500,000 Tacoma community members who have reported non-emergency issues to the City of Tacoma from their mobile devices and computers.

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Study Session Viewable Live

Study Session can be viewed live on TV Tacoma or tvtacoma.com, on the City of Tacoma's Facebook page and on Zoom.

On Click! (via Rainier Connect), TV Tacoma is available within Tacoma city limits and in Pierce County:

• On channel 512 in high definition
• On channel 12 in standard definition
• On channel 21 in standard definition in University Place

On Comcast, TV Tacoma is available:

• On channel 321 in high definition within Tacoma city limits and in Pierce County
• On channel 12 in standard definition within Tacoma city limits
• On channel 21 in Pierce County

TV Tacoma is not available on Comcast in University Place.

Full agendas – as well as Zoom access details – for City Council Study Sessions, City Council Meetings and City Council Standing Committee Meetings are available at cityoftacoma.legistar.com.

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