Trending...
- Wohler announces three SRT monitoring enhancements for its iVAM2-MPEG monitor and the addition of front panel PID selection of A/V/subtitle streams
- Sweet Memories Vintage Tees Debuts Historic ORCA™ Beverage Nostalgic Soda Collection
- Emeritus Addresses Hospital Bed Shortages with Smart Storage Solutions
SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the availability of Branded Call Intelligence, a full suite of call delivery and performance analytics for making data-driven decisions that narrow the enterprise voice performance gap. Branded Call Intelligence is part of Hiya Connect, Hiya's SaaS-based secure branded caller ID solution.
Spam and fraud calls hurt businesses and make customers less likely to answer unidentified phone calls – that's the enterprise voice performance gap. Hiya's data shows that 79% of unidentified calls go unanswered. But by branding calls, enterprises can increase answer rates by an average of 80%, leading to better call engagement, more sales, and improved customer satisfaction.
However, that impact is difficult to measure without knowing which calls are being delivered with branded identity. According to Hiya's 2022 State of the Call Report, less than 14% of businesses believe they know how their calls are being delivered and only 4% can track call delivery with any assurance.
More on Washingtoner
Branded Call Intelligence provides a full suite of customizable analytics to optimize call delivery, performance, and reputation – effectively narrowing the enterprise voice performance gap.
"Enterprises have invested billions of dollars in outbound call centers and need to measure their return for investment," said Kush Parikh, president at Hiya. "With Branded Call Intelligence, Hiya customers can now easily measure the impact their branded calls are having on driving sales and higher customer satisfaction."
Hiya Connect
Hiya Connect provides enterprises with a secure, branded caller ID solution that allows businesses to add their name, logo, and call reason to outbound calls. Identified calls boost answer rates and increase the quality of customer conversations, resulting in increased sales and customer retention. Hiya Connect is available on more than 200 million devices worldwide through integrations at the mobile device and carrier network level. These deep integrations ensure the reach of Hiya's services and empower enterprise customers with unsurpassed control over their outbound calls. In a recent study conducted by Forrester, Hiya was found to deliver a 677% return on investment to enterprise customers over a three-year period and that the service pays for itself in less than six months.
More on Washingtoner
Interested in learning more?
Find out more about Branded Call Intelligence in Hiya's latest guide: Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence.
About Hiya
Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world's leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya's SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.
Contacts
Diane Whitlow
415-350-3024
PR@hiya.com
Spam and fraud calls hurt businesses and make customers less likely to answer unidentified phone calls – that's the enterprise voice performance gap. Hiya's data shows that 79% of unidentified calls go unanswered. But by branding calls, enterprises can increase answer rates by an average of 80%, leading to better call engagement, more sales, and improved customer satisfaction.
However, that impact is difficult to measure without knowing which calls are being delivered with branded identity. According to Hiya's 2022 State of the Call Report, less than 14% of businesses believe they know how their calls are being delivered and only 4% can track call delivery with any assurance.
More on Washingtoner
- Kaufman Development and Daniel Kaufman Ventures Announce Strategic Expansion Into Data Centers and AI Infrastructure Across the United States
- Tacoma: City Council Presented with Community Safety Action Strategy Built on Community Input
- City Council Presented With 'Tacoma 2035'
- Bent Danholm Lists Modern Lakefront Estate in Winter Garden's Twinwaters Community
- Operational Agility in High Demand: FOCUS Expands to Serve a Changing Insurance Market
Branded Call Intelligence provides a full suite of customizable analytics to optimize call delivery, performance, and reputation – effectively narrowing the enterprise voice performance gap.
- Call Delivery Reports provide a transparent accounting of calls delivered with identity.
- Call Performance Reports show the impact of call identity on KPIs.
- Customizable Call Reports optimize call delivery with metrics that matter to you.
"Enterprises have invested billions of dollars in outbound call centers and need to measure their return for investment," said Kush Parikh, president at Hiya. "With Branded Call Intelligence, Hiya customers can now easily measure the impact their branded calls are having on driving sales and higher customer satisfaction."
Hiya Connect
Hiya Connect provides enterprises with a secure, branded caller ID solution that allows businesses to add their name, logo, and call reason to outbound calls. Identified calls boost answer rates and increase the quality of customer conversations, resulting in increased sales and customer retention. Hiya Connect is available on more than 200 million devices worldwide through integrations at the mobile device and carrier network level. These deep integrations ensure the reach of Hiya's services and empower enterprise customers with unsurpassed control over their outbound calls. In a recent study conducted by Forrester, Hiya was found to deliver a 677% return on investment to enterprise customers over a three-year period and that the service pays for itself in less than six months.
More on Washingtoner
- Bahamas Import Assistant Launches Same-Day Pet Permit Service Under BAHFSA's 2024 Expansion
- Liftoff Enterprises Launches Liftoff Spotlight,™ A Nationally Broadcast Platform Turning Conversations Into Revenue
- From November 24th to 27th, Fuqing Invites You to Join Us at BIG 5 to Jointly Build a New Future for Middle Eastern Architecture
- Dispelling Holiday Suicide Myth: CDC Data Shows Suicide Rates Lowest in December; International Survivors of Suicide Day Emphasizes Need for Action
- Stratum Nutrition's OVOLUX™ Named 2025 "Collagen Ingredient of the Year" by Beauty Innovation Awards
Interested in learning more?
Find out more about Branded Call Intelligence in Hiya's latest guide: Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence.
About Hiya
Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world's leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya's SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.
Contacts
Diane Whitlow
415-350-3024
PR@hiya.com
Filed Under: Business
0 Comments
Latest on Washingtoner
- Outreaching.io Appoints Rameez Ghayas Usmani as CEO, Recognized as Best HARO Link Building Expert in the United States
- Winzele: A Trusted Isolation Transformer Manufacturer
- Luxury Mediterranean Estate in Gotha Sells for $1.52 Million, Closing $45,000 Over Asking
- ZEELOOL's Black Friday Sale Starts Early with Up to 80% Off Frames
- UV Weathering Test Chamber vs Xenon Arc Test Chamber: What's the Right Solution for Your Products
- Emeritus Addresses Hospital Bed Shortages with Smart Storage Solutions
- Fulton County & Grow Your World Amplify Atlanta Youth Through the Youth Audio Collective
- Spokane: Firework Thrown From a Vehicle Causes Severe Injuries to Another
- Spokane: Coffee With Council District 2 Council Members
- 2026 Oscars Betting Odds: One Battle After Another Favored for Best Picture
- Allen Field Co., Inc. Components Selected for Esko ArtiosCAD 3D Component Library
- Monroe Welcomes The Great Junk Hunt – This Vintage Market is Getting Ready for the Holidays!
- Thirteen Reasons Why Gyminny Kids Is San Diego's Best Gymnastics Gym
- Kennedy Funding Closes Challenging $3 Million Cash-Out Refinance Loan in Rural Washington State
- Heritage At Manalapan - A New Luxury Single Family Home Community Coming Late 2025
- The Lashe® Announces Exclusive November Savings for Lash and Beauty Professionals
- Corcoran DeRonja Real Estate Welcomes Siobhán Simões to Its Growing Team
- November is Lung Cancer Awareness Month: Screening Saves Aims to Increase Access to Lung Screenings in NC
- Valeo Health Leads a New Era of Longevity and Preventive Health in the UAE
- Torch Entertainment Presents The Frozen Zoo