Trending...
- Liftoff Enterprises Launches Liftoff Spotlight,™ A Nationally Broadcast Platform Turning Conversations Into Revenue
- Gramercy Tech Launches StoryStream
- Dispelling Holiday Suicide Myth: CDC Data Shows Suicide Rates Lowest in December; International Survivors of Suicide Day Emphasizes Need for Action
SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the availability of Branded Call Intelligence, a full suite of call delivery and performance analytics for making data-driven decisions that narrow the enterprise voice performance gap. Branded Call Intelligence is part of Hiya Connect, Hiya's SaaS-based secure branded caller ID solution.
Spam and fraud calls hurt businesses and make customers less likely to answer unidentified phone calls – that's the enterprise voice performance gap. Hiya's data shows that 79% of unidentified calls go unanswered. But by branding calls, enterprises can increase answer rates by an average of 80%, leading to better call engagement, more sales, and improved customer satisfaction.
However, that impact is difficult to measure without knowing which calls are being delivered with branded identity. According to Hiya's 2022 State of the Call Report, less than 14% of businesses believe they know how their calls are being delivered and only 4% can track call delivery with any assurance.
More on Washingtoner
Branded Call Intelligence provides a full suite of customizable analytics to optimize call delivery, performance, and reputation – effectively narrowing the enterprise voice performance gap.
"Enterprises have invested billions of dollars in outbound call centers and need to measure their return for investment," said Kush Parikh, president at Hiya. "With Branded Call Intelligence, Hiya customers can now easily measure the impact their branded calls are having on driving sales and higher customer satisfaction."
Hiya Connect
Hiya Connect provides enterprises with a secure, branded caller ID solution that allows businesses to add their name, logo, and call reason to outbound calls. Identified calls boost answer rates and increase the quality of customer conversations, resulting in increased sales and customer retention. Hiya Connect is available on more than 200 million devices worldwide through integrations at the mobile device and carrier network level. These deep integrations ensure the reach of Hiya's services and empower enterprise customers with unsurpassed control over their outbound calls. In a recent study conducted by Forrester, Hiya was found to deliver a 677% return on investment to enterprise customers over a three-year period and that the service pays for itself in less than six months.
More on Washingtoner
Interested in learning more?
Find out more about Branded Call Intelligence in Hiya's latest guide: Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence.
About Hiya
Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world's leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya's SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.
Contacts
Diane Whitlow
415-350-3024
PR@hiya.com
Spam and fraud calls hurt businesses and make customers less likely to answer unidentified phone calls – that's the enterprise voice performance gap. Hiya's data shows that 79% of unidentified calls go unanswered. But by branding calls, enterprises can increase answer rates by an average of 80%, leading to better call engagement, more sales, and improved customer satisfaction.
However, that impact is difficult to measure without knowing which calls are being delivered with branded identity. According to Hiya's 2022 State of the Call Report, less than 14% of businesses believe they know how their calls are being delivered and only 4% can track call delivery with any assurance.
More on Washingtoner
- Applications Now Being Accepted for Tacoma Municipal Court Judge No. 2 Position
- Spokane: New Automated Traffic Safety Cameras Installed at Intersection of Mission and Greene
- Global Preschool Giants Unite to Celebrate the 12th Anniversary of Badanamu's Hit Song "Ponytail"
- City of Tacoma Observes Thanksgiving on November 27 and 28
- Tacoma Municipal Court Judge Drew Henke Announces Retirement After Decades of Public Service
Branded Call Intelligence provides a full suite of customizable analytics to optimize call delivery, performance, and reputation – effectively narrowing the enterprise voice performance gap.
- Call Delivery Reports provide a transparent accounting of calls delivered with identity.
- Call Performance Reports show the impact of call identity on KPIs.
- Customizable Call Reports optimize call delivery with metrics that matter to you.
"Enterprises have invested billions of dollars in outbound call centers and need to measure their return for investment," said Kush Parikh, president at Hiya. "With Branded Call Intelligence, Hiya customers can now easily measure the impact their branded calls are having on driving sales and higher customer satisfaction."
Hiya Connect
Hiya Connect provides enterprises with a secure, branded caller ID solution that allows businesses to add their name, logo, and call reason to outbound calls. Identified calls boost answer rates and increase the quality of customer conversations, resulting in increased sales and customer retention. Hiya Connect is available on more than 200 million devices worldwide through integrations at the mobile device and carrier network level. These deep integrations ensure the reach of Hiya's services and empower enterprise customers with unsurpassed control over their outbound calls. In a recent study conducted by Forrester, Hiya was found to deliver a 677% return on investment to enterprise customers over a three-year period and that the service pays for itself in less than six months.
More on Washingtoner
- America's Leading Annuity Expert Carlton Cap Averil II Joins Tom Hegna on "Financial Freedom with Tom Hegna"
- Cheeron Partners with CRCC to Support Shanghai East Railway Station
- MiBoxer Shines at 2025 Hong Kong International Lighting Fair, Intelligent Lighting Solutions Acclaimed by Global Clients
- Anern Launches the AN-SLZ2 Smart Integrated Solar Street Light
- "Nikko Kitchen," Tochigi Prefecture's New Gourmet Eatery, has Opened Near Tobu Nikko Station
Interested in learning more?
Find out more about Branded Call Intelligence in Hiya's latest guide: Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence.
About Hiya
Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world's leading Voice Performance Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya's SaaS applications, Hiya Connect and Hiya Protect, serve more than 200 million users, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights to businesses across the globe. Learn more at www.hiya.com.
Contacts
Diane Whitlow
415-350-3024
PR@hiya.com
Filed Under: Business
0 Comments
Latest on Washingtoner
- She's Been Ready for Weeks, He Starts in the Final 72 Hours – The Great Christmas Shopping Divide
- Following a Global Sell-Out, The World's No.1 Superstar™ Unveils a Fashion Line Rebrand
- Valentine Roofing Wins 2025 Nextdoor Neighborhood Fave Award
- IDCXS Exchange Founder Travels to Angola for Strategic Cooperation Talks
- Tacoma Police Department to Recognize Two Community Members Who Intervened in Violent Assault
- 2026 NBA Mock Draft: New Wave of Franchise Talent Emerges in Early Lottery Projections
- Bad Bunny Leads 2026 Grammys Album of the Year Odds, Lady Gaga Emerges as Top Challenger
- Metro Detroit teen Lola Winters turns viral TikTok fame into a sold-out clothing brand
- Tacoma: Update on Initiative 2
- ReedSmith® Celebrates Innovative Founders at TCVN's Survivor™ XII at SoCal Startup Day
- The global race for next-gen precious metals recovery is accelerating: $AABB is positioning itself with it's Revolutionary rGO Gold Recovery System
- NorthSky Celebrates One-Year Anniversary
- Free At Last Bail Bonds Gives Back Through Major Holiday Food Distribution Efforts Across Metro Atlanta
- Discover Elevated Living - Preview the Stunning New Townhome Collection
- TownePlace Suites Prescott Valley, AZ Opens
- SIX7 Introduces Olfactory Neurodesign™ — The First Fragrance System Engineered to Influence Emotion, Memory, and Desire at the Neural Level
- GetKuwa emerging as GCC's #1 trusted online supplement marketplace as shoppers across UAE, Saudi Arabia, Kuwait, Qatar & Oman seek authenticity
- GenesisEdge Society Unveils ΣClipse AI Multi-Agent System Led by Richard Schmidt
- Uk Financial Ltd Provides Investors Of Maya Preferred & Mayacat Instructions For Upcoming First Ever Listing Of Both Erc-3643 "SEC-Ready" Tokens
- Tacoma Creates 2024-2025 Annual Report Highlights Expanded Access to Arts and Culture Across Tacoma