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~ The City of Tacoma provided an update on its alternative response efforts during a City Council Study Session today. The focus of these efforts is to provide specialized response to 911 calls identified as having a mental, behavioral, and substance use disorder component, as well as preventative and follow-up outreach. This is being done through the Holistic Outreach Promoting Engagement (HOPE) Team.
The HOPE Team has begun its "soft launch" phase this month, which consists of self-dispatch and requests from Tacoma Fire Department and Tacoma Police Department personnel on scene. In October, the HOPE Team will begin responding in tandem with traditional first responders and in January 2024, they will begin independent response and continue tandem response.
The Community Policing Management Group received 184 applications for Community Services Officers this month, with 75 applicants having completed personal history statements. With a goal of hiring and training up to 10 new Community Services Officers by Spring 2024, oral interviews are being scheduled and conducted, and equipment orders are being finalized as well.
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The Homeless Engagement Alternatives Liaison (HEAL) Team has achieved a 30 percent reduction in backlogged calls between the end of 2022 and the second quarter of this year. With full staffing levels achieved between the second and third quarter of this year, there was also a decrease of 5 percent in open cases. Over the last year, the HEAL Team made 2,218 connections with new and repeat clients; 1,193 clients have accepted services and 152 clients have been placed into temporary shelter. The HEAL Team continues to explore opportunities for responses that center a focus on the wellness needs of individuals in encampments.
More information on the City's alternative response efforts can be found at cityoftacoma.org/communitysafety; a recording of today's update will be posted within 24 hours at cityoftacoma.legistar.com. Maria Lee from Media & Communications can be contacted at maria.lee@cityoftacoma.org or (253) 591-2054 for further inquiries about these efforts
The HOPE Team has begun its "soft launch" phase this month, which consists of self-dispatch and requests from Tacoma Fire Department and Tacoma Police Department personnel on scene. In October, the HOPE Team will begin responding in tandem with traditional first responders and in January 2024, they will begin independent response and continue tandem response.
The Community Policing Management Group received 184 applications for Community Services Officers this month, with 75 applicants having completed personal history statements. With a goal of hiring and training up to 10 new Community Services Officers by Spring 2024, oral interviews are being scheduled and conducted, and equipment orders are being finalized as well.
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The Homeless Engagement Alternatives Liaison (HEAL) Team has achieved a 30 percent reduction in backlogged calls between the end of 2022 and the second quarter of this year. With full staffing levels achieved between the second and third quarter of this year, there was also a decrease of 5 percent in open cases. Over the last year, the HEAL Team made 2,218 connections with new and repeat clients; 1,193 clients have accepted services and 152 clients have been placed into temporary shelter. The HEAL Team continues to explore opportunities for responses that center a focus on the wellness needs of individuals in encampments.
More information on the City's alternative response efforts can be found at cityoftacoma.org/communitysafety; a recording of today's update will be posted within 24 hours at cityoftacoma.legistar.com. Maria Lee from Media & Communications can be contacted at maria.lee@cityoftacoma.org or (253) 591-2054 for further inquiries about these efforts
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