IntellaTriage Launches New Patient Engagement Service
Washingtoner/10280210

BRENTWOOD, Tenn. - Washingtoner -- IntellaTriage, the nation's leading provider of after-hours nurse-first triage solutions, has introduced a new service designed to further elevate the patient experience for hospice and home health providers. This innovative offering will provide post-admission check-ins, visit utilization mapping, end-of-life education, and more, creating additional touchpoints for patients and their families.

The recently launched patient engagement service utilizes a comprehensive approach to connecting with patients and their families beyond routine home visits. By working with providers to tailor care plans to individual needs and offering consistent nurse support, the service fosters stronger patient relationships and deeper insight into patient status. These frequent touchpoints aim to improve key quality measures across the hospice and home health continuums. Hospice providers can expect to see widespread benefits of the service from reduced live discharges to increased visits in the last seven days of life, among other critical measures directly impacting patient experience.  Home health agencies will benefit from similarly aligned quality measures such as reduced rehospitalizations and improved patient outcome measures.

More on Washingtoner

• Gravity Payments and Suno Software Partner to Simplify Payments for Independent Hearing Clinics
• Where Do Missouri Plane Crashes Really Happen? Not Where You'd Think
• Spokane: Female Arrested After Homeowners Caught Her on Property of Burned Home
• SPD Detectives are Investigating a Suspicious Death in West Spokane
• LCC Asia Pacific Sponsors CubeSatPlus 2026 at UNSW Sydney

As with all IntellaTriage services, the foundation of the patient engagement service lies in its highly trained nursing staff. IntellaTriage employs over 300 licensed nurses, all with post-acute bedside experience. These nurses undergo robust internal training programs that prepare them for remote phone support, equipping the company with a uniquely skilled team to deliver this new service effectively. The new service line also aligns with ongoing and recent Centers for Medicare & Medicaid Services (CMS) quality care initiatives that focus on outcomes and overall care coordination, such as the home health value-based payment model and the upcoming HOPE Assessment tool for hospice.

Daniel Reese, CEO of IntellaTriage, emphasized the significance of this new offering, stating, "We have been conducting tuck-in calls for our clients for years with excellent results which led us to explore a more formalized approach to patient engagement. We have found that nothing replaces direct outreach from a real nurse in real-time when it comes to actually moving the needle on patient outcomes. Our dedicated team of nurses has the expertise and resources to deliver the compassionate care needed without adding to the workload of an already stretched clinical workforce in the field. This service represents a rare alignment of improved patient care and enhanced financial performance for our partners, and we're excited to help them improve engagement across the care continuum and usher in a new era of quality care."

More on Washingtoner

• Spokane: City Council Approves Mayor's Orders for Declaration of Emergency
• Real Estate Syndication Attorney Tilden Moschetti Releases The Real Estate Private Equity Blueprint
• 5X Gross Margin Improvement to Beat EPS Consensus; $54.6 Million 10-Year Contract Award Puts Cybersecurity Leader on Path to a $30 Million Run Rate
• Independent Colbert Packaging Thrives Amid Industrywide Consolidation
• Free Commercial Glass Estimating and Code Compliance Tools Launched by Landmark Construction - The Leading Glass Company in Los Angeles

The service officially launched in January 2025, further solidifying IntellaTriage's commitment to improving both patient outcomes and operational efficiencies for post-acute providers across the country.

About IntellaTriage
Founded in 2008, IntellaTriage provides 24/7 nurse-first triage care to providers and their patients across the United States. Leveraging the largest network of remote licensed nurses in the post-acute care sector, the company delivers exceptional care when patients need it most, alleviating the burden on frontline clinicians and significantly reducing nurse burnout and turnover.

As the nursing shortage intensifies, IntellaTriage offers a critical solution by shielding nurses from the additional demands of on-call duties. In a healthcare landscape increasingly focused on quality care and the importance of patient outcomes, IntellaTriage is poised for continued growth, ensuring better patient experience while supporting care teams nationwide.

For more information, visit intellatriage.com.