Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time
Washingtoner/10129653

KING OF PRUSSIA, Pa. - Washingtoner -- Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP's fifth consecutive recognition in the Magic Quadrant, which evaluates leading CCaaS technology providers and their ability to deliver on end-user needs.

Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.

"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.

More on Washingtoner

• AI, Fintech, and Cybersecurity Divisions Ignite High-Margin Growth: IQSTEL, Inc. (N A S D A Q: IQST)
• Liquidity Aggregation: US-Registered JHKXWL Integrates AI Analytics for Brazilian and Global Institutional Traders
• Q4 2025 Outlook: JGCMGS Unveils High-Frequency Infrastructure for Italian and Global Markets
• UK Financial Ltd Announces Full Ecosystem To Erc-3643 "SEC-Ready" Tokens For All UK Financial Ltd Tokenized Projects
• Pushing the Wave Series Launches Premium Hardback Editions of 2017–2022 and 2023 Volumes

"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.

Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:

• Omnichannel with voice, chat, text, email, callback, and more
• Full integration with enterprise-class unified communications or, it can be deployed with customer's existing PBX or as a standalone  
• Flexible work-from-home deployment options with integrations for Microsoft Teams and Digital Workspaces
• Flexible pricing structure and best market value
• AI-driven speech analytics and call recording
• Workforce management
• Business intelligence and reporting
• Robust IVR and callback capabilities
• Out of the box integrations for commercial business applications and CRMs like Salesforce.com
• 3rd party audited for regulatory compliance
• Ability to work and hire anywhere

Click here to learn more about Evolve IP's CCaaS solution.

More on Washingtoner

• ZEELOOL 2025 Black Friday and Cyber Monday Big Deals
• Americans Are Building Family Legacies That Last Generations — Not Just Paychecks That Last a Month
• Bent Danholm Lists Contemporary Lakefront Residence in Winter Garden's Avalon Cove
• Safe Health Zones: A Global Breakthrough to Protect Night-Shift Workers from Preventable Harm
• ProfileSpider Launches Powerful One-Click Profile Scraper for Recruiters and Growth Teams

Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021

The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved