Menu
Washingtoner
  • Home
  • Financial
  • Boeing
  • Daryl Guberman
  • Aerospace
  • Technology
  • Non-profit
  • Services
  • Security
Washingtoner

Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time
Washingtoner/10129653

Trending...
  • JEGS Launches Modern, Secure Payments Powered by PhaseZero.ai
  • Spokane: US 195 Project To Improve Traffic Safety
  • New Report Reveals Surprising Trends in Ohio Airport Accidents
Evolve IP
World-Class Omnichannel Contact Center Integrates Seamlessly with Microsoft Teams and Digital Workspaces to Improve Agent Productivity and Support Remote Working

KING OF PRUSSIA, Pa. - Washingtoner -- Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP's fifth consecutive recognition in the Magic Quadrant, which evaluates leading CCaaS technology providers and their ability to deliver on end-user needs.

Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.

"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.

More on Washingtoner
  • Compliance Alert: Maryland, Texas Regulate Use of Artificial Intelligence in Utilization Reviews
  • "FRAUD: Federal Reliance, Regulatory Blindness, ANAB Misrepresentation, Unchecked Conflicts, And Deception -The Guberman Definition
  • Colony Ridge Communities Celebrates Successful Soccer Season Kickoff with Families and Youth
  • NYC Composer/Educator Launches Debut Children's Book to Fantastic Reviews
  • EFA Announces 2026 Editorial Rate Chart

"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.

Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:
  • Omnichannel with voice, chat, text, email, callback, and more
  • Full integration with enterprise-class unified communications or, it can be deployed with customer's existing PBX or as a standalone  
  • Flexible work-from-home deployment options with integrations for Microsoft Teams and Digital Workspaces
  • Flexible pricing structure and best market value
  • AI-driven speech analytics and call recording
  • Workforce management
  • Business intelligence and reporting
  • Robust IVR and callback capabilities
  • Out of the box integrations for commercial business applications and CRMs like Salesforce.com
  • 3rd party audited for regulatory compliance
  • Ability to work and hire anywhere

Click here to learn more about Evolve IP's CCaaS solution.

More on Washingtoner
  • Red5 Taps PubNub to Power the Next Era of Real-Time Interactive Streaming
  • Shoutout Joseph Neibich aka Nybyk
  • Meet Joseph Neibich aka Joseph Nybyk of Beachwood Canyon
  • City of Spokane And City Council Announce 2026 Washington State Legislative Outcomes
  • LARUS Launches Business Continuity Framework for IPv4-Dependent Networks

Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021

The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved


Contact
Evolve IP
***@evolveip.net


Source: Evolve IP

Show All News | Report Violation

0 Comments
1000 characters max.

Latest on Washingtoner
  • Spokane: Statement From Mayor Brown, Council President Wilkerson, And Chief Hall On 20th Anniversary Of Otto Zehm's Death
  • Spokane: Gesa Pavilion Seeks Concert Booking, Production, and Ticketing Partner
  • USA Best Book Awards Finalist What Love Leaves Behind Releases March 24
  • Pallas Shake-speare: Independent Scholar Identifies Shakespeare's Lost Sonnet 126 Couplet
  • Inkdnylon Custom Apparel Launches Cost-Saving System for Promotional Products and Custom Apparel in Chicago
  • ENTOUCH Named Finalist for 2026 North American Inspiring Workplaces Awards
  • Cleveland County Goat Farm NC Kikos Featured in "Feature Farmer Friday" Documentary
  • Tony Grundler Introduces Artificial Intelligence V.S. Avatar-Ian's
  • Spokane: US 195 Project To Improve Traffic Safety
  • Hollywood's Elite Gather at the Annual WOW Creations Oscars Gifting Suite at the Universal Hilton
  • Where Were the Women? Reframing the Greek Revolution Through Contemporary Art
  • 5 Practical Ways to Increase Nitric Oxide Naturally
  • JGCMGS Details Architecture to Safeguard Assets From Unauthorized Phishing Scams
  • 21 Days: The Malta Deadline That Could Redraw the Finnish Online Casino Map
  • JEGS Launches Modern, Secure Payments Powered by PhaseZero.ai
  • U.S. Government Contracts in Excess of 38 Million Secured Through Partner, Establishing Multi-Year Defense Revenue Platform Through 2032: $BLIS
  • New Report Reveals Surprising Trends in Ohio Airport Accidents
  • Why Your Berberine Failed: RevGenetics Unveils the Absorption Gap Solution
  • WCC Kitchens and Cabinets Featured on Selling Houses Australia
  • Cat Hunt Simulator : Burrow & Pounce Lands on the App Store
_catLbl0 _catLbl1

Popular on Washingtoner

  • Tacoma: Applicants Sought for the Public Utility Board - 141
  • Spokane: Water Wise Wednesday Workshops Begin March 4
  • Primeindexer Google indexing platform launched by SEO Danmark APS
  • Amicly Launches as a Safety-First Social App Designed to Help People Build Real, Meaningful Friendships
  • Spokane: Indian Canyon Golf Course Opens Thursday, March 12, 2026
  • Gigasoft Solves AI's Biggest Charting Code Problem: Hallucinated Property Names
  • How Homeward Pet is Saving Lives Through Advanced Veterinary Medicine
  • 2026 Pre-Season Testing Confirms a Two-Tier Grid as Energy Management Defines Formula 1's New Era
  • ClearBeam Networks Launches HomeStation: Home Phone 2.0
  • Average US gambler spends $210 per month in 2026

Similar on Washingtoner

  • Compliance Alert: Maryland, Texas Regulate Use of Artificial Intelligence in Utilization Reviews
  • EFA Announces 2026 Editorial Rate Chart
  • Red5 Taps PubNub to Power the Next Era of Real-Time Interactive Streaming
  • LARUS Launches Business Continuity Framework for IPv4-Dependent Networks
  • Supply & Demand Chain Executive Names Puga Sankara as Recipient of 2026 Pros to Know Award
  • AI Disruption Meets Marine Scale: Off The Hook YS, Inc. (N Y S E American: OTH) Targets Breakout Growth with NextBoat Launch and Aggressive Expansion
  • Targeting the Billion-Dollar U.S. Countermeasure Market With AI-Driven Biodefense Platform: Lunai Bioworks (N A S D A Q: LNAI)
  • New Global Standard for Transparency Across Critical Resources and Energy Markets: SMX (Security Matters) PLC (N A S D A Q: SMX)
  • Surging Into High-Performance AI With $AMD Partnership, Patent Expansion, and Strengthened Balance Sheet: Avalon GloboCare Corp. (N A S D A Q: ALBT)
  • Kiko Nation Launches Mobile App to Modernize Livestock Management and Digital Animal Registry
Copyright © 2026 washingtoner.com | Terms of Service | Privacy Policy | Contact Us | Contribute