edjuster Modernizes Insurance Claims Process with Streamlined Field Support
Washingtoner/10152398

NASHVILLE, Tenn. - Washingtoner -- edjuster, a Crawford® Company, and a leading North American provider of end-to-end services for the property contents insurance marketplace, today announced a completely virtual contents insurance claims process for insurers. The enhanced offering reduces insurance claims processing time and overall expenses for insurers and policyholders.

During the past two years, edjuster has pivoted and adapted its proprietary content claims processing methods to ensure seamless operations and minimal impact to its insurer clients and end user policyholders. This enhanced virtual claims handling process is here to stay, as it protects customers and employees with new and innovative virtual field handling capabilities. Pandemic response requirements eliminated the need for claims representatives to physically be onsite for all field assignments, as mobile devices and edjuster's market leading exclaim SaaS platform are powering over eighty percent of new field assignments.

More on Washingtoner

• Costa Oil Named Primary Sponsor of Carson Ware for the United Rentals 300 at Daytona International Speedway
• HBMHCW Expande Infraestructura de Cumplimiento para Argentina mientras América Latina Supera $1.5 Billones en Volumen Cripto
• Norisia Launches AI Formulated Luxury Multivitamin to Transform Daily Wellness in the UK
• City of Tacoma Invites Community Input on Proposals to Modernize Housing, Zoning, and Land Use Codes for 2026
• Tacoma: Mayor Anders Ibsen to Deliver First State of the City Address on March 4

edjuster's virtual claims process enables a highly efficient triage of new claim assignments. Content claims reps can quickly assess each claim to determine if a physical onsite inventory is necessary—often eliminating unnecessary travel time and associated expenses. edjuster representatives can conduct a virtual inventory by video collaboration to determine the overall loss while documenting the lost or damaged items. Additionally, items can be evaluated for cleaning, restoration or repair versus replacement. Inventory photos and additional documentation to verify loss and damage are captured electronically, eliminating the need for onsite visits. The entire contents inventory process can be completed on one screen--safely, simply, and securely—while reducing costs and manual intervention.

"I am pleased with the new level of modernization and the ability of our operational  leadership to adapt so successfully to a much more effective  field claims process in the face of a changed claims landscape. This change in business process underscores our commitment to minimize the pandemic impact to insurers," said Andy Williams, edjuster's CEO. "I'm incredibly proud of our team's ability to offer uninterrupted service and support throughout the most challenging times while remaining focused on innovative technology solutions."

More on Washingtoner

• Jacob Emrani's Annual "Supper Bowl" Expected To Donate Thousands Of Meals
• NASA / Glenn Research Center Collaboration to Help Meet Rising Demand for Space Energy Beaming Tech / CIGS PV Modules from Ascent Solar: NAS DAQ: ASTI
• When Interpretation Becomes Conversation: Rethinking Engagement in the Museum Age
• Half of Finnish Online Gambling Expenditure Now Flows to Offshore Instant Casinos as License Applications Open March 1, 2026
• RTC Communications Completes Next Level Connect Fiber Expansion Bringing Multi-Gig Broadband to West Boggs Community

"Our virtual field claims process reflects the evolution of Total Contents, which was introduced as a benchmark program over three years ago and has now evolved into the very DNA of our company," said Dennis Squibb, Senior Director of Strategy. "Our team of content experts is focused on delivering the highest value to our customers, in the most efficient manner, while benefiting all parties."