Upgrade to Tacoma FIRST 311 Customer Support Center System Now Complete
Washingtoner/10175416

FOR IMMEDIATE RELEASE

June 20, 2022

MEDIA CONTACTS

Tanisha Jumper, Media and Communications, tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054

Upgrade to Tacoma FIRST 311 Customer Support Center System Now Complete

Work on a major upgrade to the Tacoma FIRST 311 Customer Support Center's system that customers and community members have been using to report non-emergency issues to the City of Tacoma from computers or mobile devices is now complete.

More on Washingtoner

• GitKraken Launches Insights to Help Engineering Leaders Quantify AI Impact and Improve Developer Experience
• ZapperBox NextGen TV Gateway Receiver Now Testing Support For Secure Whole-Home Content Distribution
• Life as a Dog: P-Wave Press Brings Readers a Heartwarming Memoir of Love, Laughter and Companionship
• NOYA Launches Premium, Design-Forward Training Gear That Belongs at the Center of Your Space
• A Statement From Tacoma City Council Member Sarah Rumbaugh on the Vital Importance of a Regional Approach to Addressing Homelessness

Powered by SeeClickFix, this upgrade includes improved functionality when accessing the system from a computer. It also includes a new mobile app, available for download on the Apple and Android app stores. Community members should now find it easier to:

• Notify the City of Tacoma of requests for City services.
• Tag locations using enhanced mapping features.
• Attach photos of specific problems/requests.
• Receive timely responses from the City of Tacoma.
• Be notified of specific requests and general City of Tacoma updates.
  
  

Android users will need to manually remove the old Tacoma FIRST 311 mobile app and install the new one. This requirement does not apply to Apple users.

---

Show All News | Report Violation