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FOR IMMEDIATE RELEASE
June 20, 2022
MEDIA CONTACTS
Tanisha Jumper, Media and Communications, tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054
Upgrade to Tacoma FIRST 311 Customer Support Center System Now Complete
Work on a major upgrade to the Tacoma FIRST 311 Customer Support Center's system that customers and community members have been using to report non-emergency issues to the City of Tacoma from computers or mobile devices is now complete.
More on Washingtoner
Powered by SeeClickFix, this upgrade includes improved functionality when accessing the system from a computer. It also includes a new mobile app, available for download on the Apple and Android app stores. Community members should now find it easier to:
Android users will need to manually remove the old Tacoma FIRST 311 mobile app and install the new one. This requirement does not apply to Apple users.
June 20, 2022
MEDIA CONTACTS
Tanisha Jumper, Media and Communications, tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054
Upgrade to Tacoma FIRST 311 Customer Support Center System Now Complete
Work on a major upgrade to the Tacoma FIRST 311 Customer Support Center's system that customers and community members have been using to report non-emergency issues to the City of Tacoma from computers or mobile devices is now complete.
More on Washingtoner
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Powered by SeeClickFix, this upgrade includes improved functionality when accessing the system from a computer. It also includes a new mobile app, available for download on the Apple and Android app stores. Community members should now find it easier to:
- Notify the City of Tacoma of requests for City services.
- Tag locations using enhanced mapping features.
- Attach photos of specific problems/requests.
- Receive timely responses from the City of Tacoma.
- Be notified of specific requests and general City of Tacoma updates.
Android users will need to manually remove the old Tacoma FIRST 311 mobile app and install the new one. This requirement does not apply to Apple users.
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